Refund policy

We stand behind everything we make. But if something isn't right, we've got you.

Eligibility

You have 21 days from delivery to initiate a return or exchange. Items must come back in the same condition they left us, unworn, unwashed, tags still attached. If an item shows evidence of being worn, it won't be accepted and will be sent back to you.

Your Options

Once your return is received and approved you can choose from the following:

Full refund to your original payment method (original shipping costs excluded)
Store credit for the full amount paid, no expiry
Size exchange where stock allows. If we can sort your exchange, we cover getting it back to you.

Faulty or Incorrect Items

If you receive an item that is genuinely faulty or not what you ordered, contact us within 21 days and we'll make it right. We cover all shipping costs in this case.

Please note: damage through misuse or incorrect washing is not considered a manufacturing fault and will not be accepted as a faulty return. Every Grails garment includes care instructions which need to be followed. We will require satisfactory proof before providing a remedy under the Australian Consumer Law.